FEATURES AND BENEFITS

 

• Deliver more strategic value to the company and reach beyond IT support with an extensible platform

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• Lend structure to a Helpdesk and IT support processes, define and enforce formal workflows to be followed whenever a new ticket is opened

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• Provide proactive service for the business with self-service  and service catalog

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• Modernize service operations with an intuitive user interface

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• Improve call handling & first call resolution rates via a voice-enabled - 24x7 service desk

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• Reduce infrastructure and maintenance costs with a cloud-based service management solution

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• Leverage existing infrastructure with a 3rd party, open standards-based integrations

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FUNCTIONALITY

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• Incident management

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• Problem management

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• Change management

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• Release management

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• Configuration management

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• Service level management (SLM)

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• Knowledge management

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• Inventory management and asset discovery

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• Analysis and dashboards

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• Desktop & server management integration

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• Advanced service management support

  • Support for mobile devices

  • Voice solution integration

  • Self-service and service catalog

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• Capabilities that support any business service

  • Extensible service manage capabilities

  • Business automation

  • User-focused platform

  • Service analytics for any business