TRANSFORMATION SUITE
Service Management Module
FEATURES AND BENEFITS
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Deliver more strategic value to the company and reach beyond IT support with an extensible platform
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Lend structure to a Helpdesk and IT support processes, define and enforce formal workflows to be followed whenever a new ticket is opened
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Provide proactive service for the business with self-service and service catalog
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Modernize service operations with an intuitive user interface
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Improve call handling & first call resolution rates via a voice-enabled - 24x7 service desk
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Reduce infrastructure and maintenance costs with a cloud-based service management solution
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Leverage existing infrastructure with a 3rd party, open standards-based integrations
FUNCTIONALITY
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Incident management
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Problem management
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Change management
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Release management
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Configuration management
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Service level management (SLM)
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Knowledge management
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Inventory management and asset discovery
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Analysis and dashboards
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Desktop & server management integration
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Advanced service management support
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Support for mobile devices
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Voice solution integration
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Self-service and service catalog
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Capabilities that support any business service
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Extensible service manage capabilities
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Business automation
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User-focused platform
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Service analytics for any business
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Transformation suite includes following modules
Support for creation and collaboration of business process management.
Connect and collaborate with colleagues on projects and stimulate a live flow of knowledge through the organization.
Increase business efficiency and customer satisfaction
Manage projects more efficiently by following tested structure and system.